4-5. Spa New Hire Checklist

6. Introduction

7. Mission Statement

JOB DESCRIPTIONS & DUTIES

8-9. Job Description

10. Code of Conduct for Spa Employees

11. Customer Service

12. Grooming Standards

13. Uniforms

PERFORMANCE ETIQUETTE

14. Spa Etiquette/Consistency

15. Telephone Etiquette

16. Handling Guest Complaints

OPENING & CLOSING PROCEDURES

17. General Procedures

18. Opening Procedures

19. Closing Procedures

EMPLOYEE CONDUCT POLICIES

20. Sexual Harassment

21. Sexual Harassment By a Guest

22-29. Drug and Alcohol Policy

SPA SERVICE MENU

30. Spa Services Menu Introduction

31-32. Massage Services

33-34. Facial Treatments & Waxing

34. Make Up and Spa Packages

35. Salon Services

36. Monet Aesthetics Menu of Services

37. TREATMENT PROTOCOLS

38. SWEDISH MASSAGE

39. DEEP TISSUE MASSAGE

40. AROMATHERAPY MASSAGE

41. DUET MASSAGE

42-49. WATERWAY ROCKS MASSAGE

50-51. SUGGESTIONS & TIPS

52. THERAPUTIC MASSAGE

53-59. ULTIMATE MASSAGE

60-61. REFLEXOLOGY

62-63. THAI HERBAL BALL MASSAGE

64-68. EXPRESS MASSAGE

69-70. LYMPHATIC DRAINAGE MASSAGE

71-74. GOLF PERFORMANCE MASSAGE

75. HOME CARE & PREGNANCY

MEMBERSHIP

76. Membership Information

77. Spa Policies

EMPLOYEE FORMS

78-81. Contract Agreement

82-83. Confidentiality Agreement

84-85. W-9 Form and Information

86. Terms of Service

87-88. 90-DAY Evaluation

98-90. Team Communication

91-94. Guest Review Forms

95-96. Client Intake Form (F/B)

97. Guest Incident Report Forms